Welcome to Q Transit & Flow (“QTF,” “we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of our services, website, applications, and communications. By accessing or using QTF services, you agree to these Terms and to our Privacy Policy.
1) Acceptance of Terms
By using our website, booking services, subscribing to our newsletter, or interacting with us (including via SMS or phone), you confirm you are at least 18 years old (or have parental consent if under 18) and agree to these Terms.
2) Services Provided
QTF offers:
- Plumbing, drain cleaning, and sewer services
- Custom plumbing system installations
- Service consultations and recommendations
- Website content including blogs, tips, and resources
- Email and SMS communications (confirmations, reminders, promotions, newsletters)
We may modify, suspend, or discontinue any service at any time.
3) User Responsibilities
- Provide accurate, current information when scheduling or communicating with QTF
- Maintain the confidentiality of any account you create (if applicable)
- Use our website and services only for lawful purposes
Misuse or abuse of our services—including fraudulent activity, chargebacks without cause, or interference with operations—may result in suspension or termination.
4) Privacy & Data Collection
See our Privacy Policy for full details. Highlights:
- We collect personal and service-related information you provide to deliver and improve services.
- We may collect website usage data via cookies and similar technologies (see Cookies).
- We do not sell your personal information.
- You can request access, correction, or deletion by emailing [email protected].
5) Cookies Policy
We use cookies and similar technologies to improve functionality, analyze traffic, and deliver relevant content. By using our site, you consent to our use of cookies. You can manage cookie preferences in your browser settings.
6) Communications & SMS Terms (RingCentral-Compliant)
By providing your phone number and opting in, you agree that QTF may contact you via SMS, MMS, phone calls (including automated or prerecorded), or email for:
- Service confirmations and appointment reminders
- Account updates and customer support
- Promotional offers (only if you have opted in)
Message and data rates may apply. Consent is not a condition of purchase.
You can opt out at any time by texting STOP to any SMS, emailing [email protected] with “unsubscribe,” or informing us during a call. We will not share your phone number or SMS metadata with third parties for their own marketing purposes.
7) Intellectual Property
All content on our website—including text, graphics, logos, videos, and software—is owned by QTF or its licensors and protected by copyright and trademark laws. You may not reproduce, distribute, or modify content without written permission.
8) Pricing, Estimates & Payment
We use transparent, flat-rate pricing whenever practical. Written estimates are valid for a limited time (as stated on the estimate). Final pricing may vary if scope changes after diagnosis or upon customer approval of options. Payment is due upon completion unless otherwise agreed in writing.
- Deposits/Special Orders: Custom or special-order parts may require a deposit and are non-returnable once ordered.
- Access & Code Compliance: Customer is responsible for ensuring safe access to the work area and disclosing known issues (e.g., prior leaks, mold, asbestos). QTF follows applicable codes; any code-required upgrades discovered will be presented as options for customer approval.
- Unforeseen Conditions: Hidden conditions (e.g., concealed corrosion, root intrusion) may require additional work. We will discuss options and pricing before proceeding.
9) Limited Warranty
QTF workmanship is warranted for 12 months from completion unless otherwise stated in writing. Manufacturer warranties apply to eligible parts/fixtures. Warranty excludes failures due to misuse, abuse, improper maintenance, customer-supplied parts, pre-existing defects, or external factors (e.g., freezing, power surges, municipal issues). For warranty service, contact [email protected] with your name, address, date of service, and a description of the issue.
10) Cancellations, Rescheduling & Refunds
- Rescheduling: Please notify us as soon as possible; we’ll offer the next available slot.
- Cancellation: If materials or custom parts were ordered, related costs may be non-refundable.
- Refunds: Where applicable, refunds are processed to the original payment method after equipment return/inspection.
See our dedicated pages for details: Refunds & Cancellations and Service Warranty.
11) Limitation of Liability
To the fullest extent permitted by law, QTF will not be liable for indirect, incidental, special, or consequential damages; loss of data, profits, or goodwill; or damages resulting from your use or inability to use our services. Our total liability for any claim is limited to the amount you paid QTF for the specific service giving rise to the claim.
12) Indemnification
You agree to indemnify, defend, and hold harmless QTF, its employees, affiliates, and partners from claims, damages, liabilities, or expenses arising from your misuse of services or violation of these Terms.
13) Third-Party Services
Our site may include links to third-party websites. We are not responsible for their content, services, or privacy practices. Review their terms before engaging.
14) Termination
We may suspend or terminate your access to services at any time for violations of these Terms or applicable laws, or for risks to safety, property, or operations.
15) Changes to Terms
We may update these Terms periodically. Continued use after updates constitutes acceptance. Please review this page regularly. We will update the “Last Updated” date above.
16) Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles. Venue and jurisdiction lie in courts located in Franklin County, Ohio. If a provision is found unenforceable, the remaining provisions remain in effect.
17) Contact Information
Q Transit & Flow (QTF)
2606 Hilliard Rome Rd Unit #V200
Hilliard, OH 43026-9468
Phone: (614) 333-8092
Email: [email protected]
Website: www.goQTF.com
D-U-N-S: 139620205 · BBB Business ID: 70164563
If you need a copy of these Terms in an accessible format, please email [email protected].