Q Transit & Flow (“QTF”) is committed to providing a website and services that are accessible to the widest possible audience, regardless of technology or ability. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

1) Measures to Support Accessibility

  • Use of semantic HTML, descriptive headings, and ARIA landmarks where helpful
  • Alternative text for meaningful images and icons
  • Keyboard navigable menus, links, and controls with visible focus states
  • Color contrast targeting WCAG 2.2 AA ratios
  • Form labels, instructions, and error messaging
  • Regular reviews when new content or features are added

2) Conformance Status

Target: WCAG 2.2, Level AA. Status: Partially conformant. Some third-party content or older posts may not fully meet all criteria. We continue to improve.

3) Compatibility with Browsers & Assistive Technology

We test with current versions of major browsers on desktop and mobile. The site should be compatible with screen readers and keyboard-only navigation. Older browsers may not provide the best experience.

4) Technical Specifications

This site relies on HTML, WAI-ARIA, CSS, and JavaScript. Third-party services we use may include scheduling/CRM, maps, and analytics that have their own accessibility considerations.

5) Limitations & Alternatives

Despite our best efforts, some content may have limitations. Known areas we are monitoring:

  • Third-party booking pages (e.g., Jobber): We strive to select accessible providers; if you encounter issues, you may call (614) 333-8092 to book.
  • Embedded maps: Interactive maps may be challenging for keyboard or screen reader users. A text address and phone number are provided as an alternative.
  • PDFs/Downloads: Some legacy PDFs may not be fully accessible. Request an accessible format using the contact options below.

6) Feedback & Assistance

We welcome your feedback on the accessibility of QTF. If you encounter barriers or need content in an alternative format, please contact us:

Please include the page URL, a brief description of the problem, and your preferred contact method. We will respond as promptly as possible.

7) Assessment Approach

  • Self-evaluation using automated tools and manual checks (keyboard, color contrast, headings, labels)
  • Iterative remediation during site updates and content publishing
  • Vendor review for critical third-party tools and embeds

8) Ongoing Improvements

  • Expand captions/transcripts for multimedia if added in the future
  • Increase testing coverage across devices and assistive tech
  • Refine focus order and skip links as new components are introduced

9) Formal Complaints

If you feel your accessibility request was not resolved, please escalate by emailing [email protected] with “Accessibility” in the subject line. You may also reach us by mail at the address above.

10) Legal & Standards

This statement references WCAG 2.2 and relevant U.S. accessibility laws (including the Americans with Disabilities Act). QTF aims for practical conformance within the scope of our services and technology stack.

11) Statement Date

Created/updated on August 18, 2025. We review this statement at least annually or when significant site changes occur.