- Transit & Flow (QTF)

This Refunds Policy explains when and how Q Transit & Flow (“QTF,” “we,” “us”) issues refunds. It complements our Terms of Service and Guarantee & Warranty. Nothing here limits any rights you may have under applicable law.

1) Overview

We use flat-rate pricing whenever practical and confirm scope before work begins.
Trip/diagnostic fees cover technician dispatch and evaluation.
Special orders/custom items may require deposits and are often non-refundable once ordered.

2) Refund Eligibility

Work not performed: If you prepaid and we did not perform the service, we will refund the prepaid amount minus any non-refundable special orders already placed.
Work partially performed: We bill for completed labor/materials to date; any unused prepaid balance may be refunded.
Quality concerns: Please contact us promptly. We’ll evaluate under our workmanship warranty and first provide a remedy (repair or re-perform). Refunds may be considered if we cannot reasonably resolve the issue.
Customer-supplied parts: We cannot refund time/materials used to install parts we did not supply if those parts fail or are incompatible.

3) Trip & Diagnostic Fees

Non-refundable once the technician is en route or arrives.
When noted on your estimate, a portion of the diagnostic may be applied to approved repairs.

4) Special Orders & Custom Work

Custom/special-order items (e.g., unique fixtures, made-to-order parts) may require a deposit.
Once ordered from suppliers, these items are typically non-returnable; deposits are non-refundable.
If a supplier accepts a return, any restocking fee and shipping will be deducted from the refund.

5) Price Adjustments & Promotions

Estimates are valid for the period stated on the estimate.
Promotions/discounts must be applied at booking/approval and generally cannot be retroactively applied.

6) Refund Method & Timeline

Refunds are issued to the original payment method whenever possible.
Once approved, refunds typically process within 5–10 business days (processor/bank timelines vary).
We’ll email a confirmation when your refund is issued.

7) Common Scenarios (Examples)

Scenario	Refundable?	Notes
Prepaid job, canceled before dispatch; no special orders	Yes	Full refund
Prepaid job, canceled after dispatch/arrival	Partial	Trip/diagnostic fee retained; remainder refunded
Custom fixture ordered, then canceled	Usually No	Deposit is non-refundable once ordered; restocking if accepted
Quality concern within workmanship warranty	Remedy First	We repair/re-perform; refund considered if unresolved
Customer-supplied part fails	No	Labor already performed is billable; we’ll quote replacement options

8) How to Request a Refund

Email [email protected] with:

Full name, service address, and best contact number
Appointment date and invoice/estimate number (if available)
Reason for your request and any relevant photos/notes

We’ll review and respond with next steps. For urgent issues, call (614) 333-8092.

9) Related Policies

10) Contact

Q Transit & Flow (QTF)
2606 Hilliard Rome Rd Unit #V200
Hilliard, OH 43026-9468
Phone: (614) 333-8092
Email: [email protected]
Website: www.goQTF.com

This Refunds Policy applies to plumbing, drain, and sewer services within our service area. It does not override your statutory rights.